I've lived in a Peak Properties-owned apartment fo...

I've lived in a Peak Properties-owned apartment for about ten months now. I signed on as a roommate to someone who was already living in the unit.

They are completely disorganized and seem to not have enough staff (which is crazy considering how many people you can get transferred to) to handle the amount of properties that they manage. Our documentation and fees have slipped through the cracks more than once. Our leasing agent apparently doesn't have any way of knowing if applicants have paid their application fees, because they're in a completely separate department. They only inform the primary lessee about any information regarding payment issues or resigning the lease (which isn't super helpful if the primary lessee moved out, like mine did). They tried to charge us for not having renter's insurance when our account clearly said that we had renter's insurance. They also really don't seem like they care about issues that this convoluted system causes.

I tried calling them yesterday to get an issue resolved. I called every hour from 9 am until about 4:15 pm. No one answered the operator line or the leasing agent office until 4:15. When I complained that no one had answered, their response was that there was only one person answering the phone, and that I should've left a voicemail. If there's only one person answering the phone, who is going to be the person responding to voicemails? (I didn't leave a voicemail because the last time I did, no one responded and I had to call back anyway.) Plus, it's literally not my problem if there's only one person answering. If you're so busy that no one can answer for essentially an entire business day, hire another person to answer the phones.

My main gripe, however, is with my leasing agent. Her name is Leticia. Leticia is an idiot. Talking to her is like talking to a brick wall. She never seems to know what is going on, and she constantly interrupts you when you're talking to her on the phone. Once she flat-out hung up on me when I was trying to figure out a massive payment issue that they had dumped on me. Just today I emailed her about an issue I was having with resigning the lease and she gave me an answer that had absolutely nothing to do with my problem.

I've already filed one complaint with their HR department, and I may be filing another one today. I've had leases in a few cities with different rental agencies, and I have never had to deal with one as incompetent and rude as this agency. If you have the option, do not deal with them. I'm stuck with them as long as I want to live in my apartment (which I want to do for at least another year because I love the unit itself), but others can save themselves the hassle.