mia Salvaggio

Review of Orchard Park Veterinary Medica...

Awful. It s very apparent from walking in within o...

Awful. It s very apparent from walking in within one minute you get an immediate feeling that these people absolutely do not care about you or your pets. I made an appointment for 830 with somebody next to me that heard that. I wrote it down and put it in my phone for an alter sound for my sick dog. I got there at 8:10 they told me to have a seat. And at 8:25 they called me up to the counter, check me in and then told me ma am I am sorry we cannot see you today because your appointment was at 8 AM . I said absolutely not I made this for 830 there s a lot of reasons why I would not make it for 8 AM. And she got very defensive with me and quite rude and said ma am, I have a recording of the conversation . Right then and there proves to me that these people have absolutely no regard for any customer service at all. I got a very cold and rude response. While waiting I noticed that they did mess up another appointment. Based on the reviews you read on Google I m glad I didn t go there anyways! Read the reviews! In addition I took a full day off of work and drove 45 minutes to this appointment !!!!