Lisa Bay

Review of Mercure Hotel Auckland

We had a bit of trouble finding the motel as we di...

We had a bit of trouble finding the motel as we didn't feel it was well sign posted. But we did find it.
The guy at check in (we think his name was Raj) was fantastic! After there being no valet parks available he did some calling around and found us a spot (not knowing the area this was an awesome help for us). We were also offered some cool tea when we arrived. We were feeling pretty special!
We absolutely loved the room with the cosy robes and fantastic toiletries. The bed was comfy, the room was warm, the TV was easy to use. We were happy.
However the restaurant wasn't what we were expecting. We arrived while it wasn't too busy but had to wait for service the desk, then waited extended periods between staff seeing us for our order, and then between meals. The menu was a bit funny to read. The food however was yummy (and different!), even though we found it did vary a bit from what was on the menu. Overall dinner was good, but the service let it down.
Breakfast though! WOW. The buffet area was a mess. The coffee machine consistently had a line waiting as it kept breaking down - we ended up getting a flat white from the bar. Many bowls/plates were unfilled, and scraps of food were everywhere. We had to wait for cups and plates, as well as different food options. Again it didn't seem overly busy (just normal busy) so wasn't sure what was going on. The breakfast experience really let down the whole stay really.
So... Overall room and motel staff great. But restaurant a bit of a let down.