These guys are in heart of Bellevue so they don't ...

These guys are in heart of Bellevue so they don't discuss or negotiate, even after agreeing to quote they don't honor after some time, you will get periodic email about follow up from GM saying do you want any information please drop by and if you go to them they will say it's just an email format copy pasted by GM and they don't honor their promise , better go to Tacoma or Seattle ones.

Here are my concerns:
1. This is not the first time I was at your show room, 3 years ago when I was looking for car I was there at your showroom, the response was really bad and I end up going with Lexus of Tacoma.
2. This time, I thought I will try again. But initial response was good and I was in contact with Heru and he is really great , gave me very good information.
3. Heru took my existing lexus rx 350 for trade-in inspection and they took 2 hours to complete entire process and came back with 34k$ estimate to buy back my car
4. I said I need to time to think, then I saw your email [ attached] which clearly said below statement

We're also interested in buying your vehicle whether you buy a vehicle from us or not. Let's schedule a time for you to come in and we'll give you a Guaranteed Trade-In Offer good for 7-days or 500 miles.

5. I was at your showroom to discuss about the above statement and I end up meeting with one lady not sure her name she was running around and she was asking me lot of question and she ultimately talked to some used car manager / trade in manager.
6. We were standing at the reception desk for more than 30 min and we thought its not worth as there is no response from her, so we went outside to leave then I noticed two managers are inspecting at my car , they don t even bother to ask to me saying we want to see etc.
7. I told her the car went through entire process for pre-inspection, if you want to check in your system. This is not good privacy behavior dealing with customers
8. At finally they mentioned in outside, we are not buying any cars sorry, the email was just template sent by Jerry, common are you guys living in world where just copy paste the content ?? don t care what people will think or do ?? we end up wasting our time
9. If manager just follows the sending email following template ?? does t even care what its in the email ???