Recently purchased a 2014 E350 Cabriolet with 14,5...

Recently purchased a 2014 E350 Cabriolet with 14,500 miles on the odometer. The car was not purchased from Mercedes Benz of Bellevue - it was purchased from Landmark Motors. The car exhibited an ongoing problem with AM radio reception. I took the car to Mercedes Benz of Bellevue and to Sheryl Parkins with whom I had worked in the past on another Mercedes Benz we own.

Sheryl is an excellent listener - she was empathetic and able to sort and verify my concerns. She found it necessary to keep the car for two days while diagnostic tests were completed and necessary parts were ordered. They found the problem, replaced the module. The car was returned to me freshly washed, vacuumed and very presentable.

During my time at the dealership, Sheryl also was very good at providing me with history of the car, and in particular, what services (A or B) would be required and when that service should be done. At no time did I feel I was being rushed or pressured.

Sheryl Parkins is an exception to the norm with regard to automobile dealership service writers. She listened to my concerns, diagnosed the issues, assigned the work to knowledgable technicians, supervised the entire repair process and then followed up with me to make certain I was satisfied and that everything was working properly.

I would certainly recommend Sheryl Parkins to any fellow Mercedes Benz automobile owners who need factory authorized dealership parts or services.