Having looked forward to a relaxing break we had b...

Having looked forward to a relaxing break we had booked an apartment and a room at he hotel, we found the levels of service inadequate . However, room maid service and linen/towel changes were not available for the apartment even though no reduction in the daily rate is given. Reception staff were unhelpful and unsympathetic when we indicated that our our towels were soiled as we were unaware of these rules. The staff need to realise that the guest/customer is the most important person in the business without whom they would not be in employment. Re-training is badly required for all the staff in looking after guests in a courteous,helpful, and genuinely sincere manner.