It is again Loic Prigent, not being able to answer...

It is again Loic Prigent, not being able to answer the answer made by euro assurance of my account, I do it with another.
I do not know how your expert can say that the scratches made on my bumper were not due to my accident, there are gray paint marks and the car that got into me is very gray! so certainly my bumper is broken at the level of the license plate and this is not due to my accident but the scratches are! I don't know how your experts are trained but it's big anyway! Once again I am not asking that my bumper be changed but that my scratches be removed! I will not give up until it is taken into my estimate and it is out of the question that I pay a second opinion because of the incompetence of your expert, I am not paying you for nothing, I have a claim that is at 0% wrong, my car needs to be repaired.