I have to thank that despite the personal tragedy ...

I have to thank that despite the personal tragedy for which almost all the staff of the Intercontinental Hotel seemed to be having a more or less pleasant stay.
I think it has a rating that does not correspond to reality. One thing is certain, the Intercontinental Hotel would not pass the assessment of my mother-in-law.
Impact drills at 4 o'clock in the afternoon. Doors and windows that do not close. Neglected gardens. Facilities with lack of cleanliness and dangerous.
An excess of personnel badly located or employed: 45 minutes of waiting for hamburgers and chips at noon and the very hot white wine does not seem appropriate when it is available to the naked eye of about ten waiters and three cooks to serve about 12 tables of four people.