Beautiful property, but not worth the money room h...

Beautiful property, but not worth the money room had no AC!!! We spent $913.42 for a two night stay this past weekend (as well as $483.80 for a couples massage). At check in, we were handed our room keys and that was it! As a Bonvoy Gold Elite member I am accustomed to the Marriott s protocols. There was no formal greeting and no explanation of what the property has to offer. Our rate included breakfast, but I asked the girl if we needed anything for breakfast and she was confused and had to get a manger. He came and showed her where the coupons were. I then asked where the restaurant and spa were located. The girl was annoyed I had so many questions. Usually, this would be a seamless check-in process and they would have confirmed all of our reservations. When we entered our room, I hoped to find a guide to the hotel, so that we could better inform ourselves as to where the spa, pools, and restaurants were. Unfortunately, there was only a room service menu and general Marriott magazine in the room.

The first night we enjoyed a fantastic dinner and drinks at Latitudes. Luckily, we stumbled upon this restaurant ourselves. We did not even know it was part of the Marriott property. It is across the parking lot. When we returned to our room, we were greeted with no AC. The room was 81 degrees and the windows did not open. We called the front desk and they said they would send an engineer to reset it. The room did cool down for a brief period, but unfortunately, when we returned from our couple s massage the next day there was no AC again and it was even hotter! I called again and the front desk informed me that the engineer would try again, but unfortunately, they could not guarantee it would work and a specialist was coming later in that week. The hotel was completely booked for Memorial Day weekend, so I knew they could not change our room, but they did not even offer different accommodations or even provide a simple apology.

On a positive note, all of the staff at the Wentworth provided five star service including the doorman, hosts, servers, and bartenders (other than check-in lady). The costs of food and drinks on property is reasonable for the quality and level of service. I highly recommend eating at Salt as well! The massage therapists were top notch too!