Mathew Stein

Review of Southwest General Health Cente...

Horrific. The staff was stalling, chit chatting, f...

Horrific. The staff was stalling, chit chatting, flirting with eachother, purposefully holding patient's pain medication to punish them for complaining, and so much more. My grandmother and I were in the ER for over 7 hours. They were intentionally stalling us here so they could continuously charge her insurance more and more. They would force her to wait 1h30min between tests just to charge us more. These tests were like urine and blood tests. They took her blood, then waited 1h30min to inform us she had to give a urine sample. In this time the RN's were just walking around doing nothing, flirting with each other, complaining about patients and everything they could do to stall. When we wanted to leave, the RN received my grandmother's discharge papers and held onto them for over an hour while he did nothing just to punish her for complaining. We watched him get the papers, look at us, turn back to the other RN and laugh. When I had enough I walked up and asked him what was going on. He said, "I'll be over there in just a minute." then proceeded to walk around a pretend he was doing other things. I know he wasn't doing anything because I watched him. He was just walking around. 30min later he finally brings the discharge papers so we can leave and they were dated all wrong. They were dated for 2014...... like seriously? OK now we have to wait for them to be corrected. This place is full of narcissistic RN's that believe they are better than anybody there and take advantage of the power they have by punishing and torturing patients. AVOID THIS ER by all means necessary unless you absolutely can't.