Samantha Arriaga

Review of Courtyard by Marriott Downtown...

The worst customer service. Beyond upset during my...

The worst customer service. Beyond upset during my check-in experience. I booked this hotel 3 months prior to my work trip and upon checking in the hotel did not confirm my reservation. I had to wait over 3 hours to receive a room!!! Ridiculous!! If I can give this hotel 0 stars I would. So surprise of the lack of professionalism by the front desk and hotel manager, especially since this is a global hotel chain.