Reception staff are unprofessional. We asked for u...

Reception staff are unprofessional. We asked for upgrade and we were welling to pay and they told us that they could certainly do it and it would be free of charge. The next day when we packed our stuff to change our room, the guy denied his words and lied that the general manager have advices him that our request is denied, however when I went down to speak to the GM, I found out that he was not even aware of the entire subject. House keeping staff especially Mohammed were very nice along with the old guy at the restaurant.