**Update** I had to get Winter tires on recently f...

**Update** I had to get Winter tires on recently for the vehicle and the representative I worked through the previous issues made a strong effort to make this right and knocked off some of the cost. They got me right in for an appointment over the holidays and actually tracked down a specific tire/wheel package to help mitigate some of the challenges with a staggered setup. I very much appreciate the staff working towards making things right and am glad to see the shift in the right direction.

I tried to hold off on writing this review because I did feel there was a genuine attempt to correct the issues as they emerged but the challenges are unfortunately ongoing. Also, I would like to note, for the most part, everyone I worked with was extremely friendly and welcoming - especially at the front desk.

We bought a vehicle in July that was delivered and had some minor aesthetic issues that were either unnoticed or occurred within 24hrs of drop-off. When notifying the sales rep, he could not have cared less and quoted us out for insane amounts after I had to pull teeth to have him coordinate with Parts & Labor instead of his suggestion of us pursuing this ourselves. It was definitely a different experience than the "welcome to the BMW family" we received.

I was able to escalate and his manager offered to take care of everything, no question. Great. The service rep I worked with, as mentioned, was extremely friendly but getting the repairs/services completed was not seamless. The first go, I was told the vehicle was ready for pickup and drove down to get it. When I arrived, I was informed one of the fixes was complete but the second was not and was sort of scrutinized for being early. I explained I talked to someone at the front desk and was told it was complete as and a bit disappointed in the miscommunication as I had other things to do that day and the response back to me that "well we are doing these for free outside of warranty." Not sure why that was thrown back on me as that was a decision made by management to sustain customer satisfaction and thought it to be a bit of a non sequitur but I agreed to wait and got the car <30 min. When I got home, I noticed one of these "free" repairs wasn't complete and had to call back to schedule once again.

The manager I worked with agreed to come pick up the car since it was becoming time consuming to get these minor fixes repaired. This was lost in translation each time I talked to service and was so exhausted reminding them that I just decided to drive the car in and wait the couple hours since the dealership does a great job accommodating as you wait. It sounds petty as I type it, but I feel like between the price point and the messaging around the BMW differentiators we received at purchase we just were not please with the lack of attention and consistent miscommunication. Ultimately, we paid a decent chunk of change to drive something we want to enjoy for quite some time and the hope for a relationship with a long-term dealership started off poorly.

The icing on the cake was when we went to the DMV this week for plates since our temps are expiring and were unable to do so because the dealership has not sent the registration paperwork over yet. We are expecting a little one in a few days and trying to tie up loose ends and it's inconvenient knowing we have to go back to the DMV in a few weeks because the dealership missed a deadline. Again, there have been quite a few friendly folks but unfortunately the process has been unpleasant enough that I'm certain I'll look elsewhere to buy a vehicle in the future.