kirsten davis

Review of Skycity Casino Darwin

Unfortunately my recent experience at your resort ...

Unfortunately my recent experience at your resort was so bad, I checked out a day early. When I arrived the gentleman who was acting as the Concierge was fantastic! Extremely happy and welcoming. I thought it was a great start. I was greeted by a very unfriendly lady at reception who checked me in. I went to my room and tried to settle in. As I was on an early flight, I went to close the blinds and have a nap. I discovered that the T.V in the bedroom was faulting and the blind in the bedroom was broken. I went downstairs to report it. I asked for them both to be looked at or could I please have another room. The gentleman who was at Reception said they could get someone to look at the TV but all the blinds in the rooms were the same so I would have the exact same problem. He went on to tell me that I was closing it incorrectly. I asked could they look at it anyway while attending to the TV. I knew I was operating the blind correctly and that the maintenance person would see for themselves. I went out for a while and when I came back to the room the TV was fixed but not the blind. On Friday the same thing happened, the TV was faulting. I rang downstairs and asked for someone to have a look. One of the Concierge team and was extremely helpful and fixed it to which I was very grateful. I ended up placing a book on the bottom of the blind to try and hold it and left it at that. I wanted to do some shopping so I went downstairs and was told by a different concierge team member that the city was a good place to go shopping. He gave me a map and ordered me a taxi. I happily took his advise and off I went. Problem was that it was a public holiday and everything was closed. I was annoyed at my complete waste of time and taxi fare money and returned to my room. On the Saturday, a magical pair of curtains had been hung up in my bedroom. Now, I had only mentioned the blinds once on the Thursday and didn't bring it up again after being made to feel like an idiot, but obviously either the person who attended or the cleaning staff had also noticed. On the Sunday afternoon, I went to open the cupboard door on the dresser in the bedroom and the door fell off and hit my foot. I was furious and in a lot of pain. I expected a higher quality of room for the price that I paid. I ended up changing my flight and checking out first thing on the Morning. I paid for my room in advance. I wasn't asked if I would like a credit voucher for a night (seeing that I had paid till the Tuesday) or any type of refund for the unused stay. I was nothing but kind, considerate to all staff, tipped every service person I encountered and extremely polite. Pity the Reception staff didn't hold their guest in the same regard. I will definitely be staying at SkyCity Darwin again.