Radek Zareba

Review of Sheraton Warsaw Hotel & Towers

Accommodation on March 7-8, 2020, booked by phone ...

Accommodation on March 7-8, 2020, booked by phone - very positive impression / experience.

Very good location, however, parking is 120 PLN / day and there is little or no free parking around the hotel.

When checking in at the reception, there are only 2 employees who are just learning the profession (on the namesake of trainee) and are unable to answer most of the questions and the third person is hidden in a separate room. Only when the queue became quite significant, 7 people went outside to help - standard below 3 stars.
Room clean, spacious, however, the hotel seems snobby. Visible lack of employee commitment to work. All the time staff complaints about their salary (reportedly they earn only PLN 2,500) and the fact that contracts with them will not be extended due to the coronavirus. A very strange approach to standards.

Late checkout was not a problem so also a big plus.

Overall a positive impression, but the hotel has to work on standards to survive in the present reality.

Radek Zareba