Gina Thomsen

Review of Life care center federal way

I've gone to visit my great aunt here with my fami...

I've gone to visit my great aunt here with my family many times. I've spoken to a nurse over the phone about her well being when i couldn't visit. On April 27th, 2019, I received a call from my sister asking me to come here to check on our great aunt because the nurse she spoke to over the phone was being rude. So I arrive to Life Care Center of Federal Way and did what I usually do; sign in as a visitor. The receptionist told me to go speak with my great aunts nurse. I walk towards the back and a nurse met me asking if I was the person she spoke to over the phone, which was my sister but since I was in the line of fire, the nurse gave me an attitude. I asked if I could visit with my aunt like I've done many times before, she said "legally, she's not allowed to let me visit her. How are you related to her?" I told her shes my mother's aunt. She responds with "so you're not really a close relative." I said, "we took care of her before we had to bring her to Life Care, we don't know where her son is. Can I please see her?" She says that she doesn't understand why, all of a sudden, I want to see her. She states that no one has visited my aunt for "years" and she knows this because they have no record of any visitors, "she looked". I don't know how that is possible when my cousin visited 2 days before I came, and I always sign in on the visitors log, I also have RECENT pictures of us visiting our aunt that I am happy to share. This nurse was speaking to me in a condescending manner and I did not appreciate the way I was being treated when I came in smiling speaking to her respectfully. I left upset, not only because I couldn't visit my aunt but because when I asked her name she got in my face invading my personal space, gave me her name and said "if you have a problem with me protecting her medical records and guarding her well being then go ahead and complain to my boss." I told her I didnt ask for any records, I asked to see my aunt and that my problem was not with her doing her job. My problem was that she was being extrememly rude! I was so upset that I had to walk out! I've never met such a rude person in my life and I hope she learns how to speak to others in a more respectful manner. I truly appreciate the care that was given to my aunt while she was there, but that nurse really left a bad taste in my mouth.