keith ho

Review of Floors USA

We recently had Floors USA to install a whole hous...

We recently had Floors USA to install a whole house of carpet and hardwood floor. Natalie was delightful to work with. When we first walked into the store a few months ago, we had no clue what we were looking at. She "held our hands" every step of the way, showing us and explaining to us what to look for and gave her opinions on various decisions we couldn't make. We landed on a very beautiful Peruvian hardwood floor which looks beautiful in our downstairs living space. We have so much compliments from our family. The carpet upstairs is so soft that. Funny enough to say this... every morning when I wake up, I cannot wait to step my feet on that soft carpet. It's like walking on air. Many people I know would just go to Home Depot / Lowe's for the flooring. We went there too. But those big box shops just lack that personal touch during the whole buying process. Many times we walk in to these big box shops, we had to wait around for some random person to answer your questions. Also, these big box shops just do not have the variety that Floors USA has to offer. We are so glad that we did our floor with Natalie and her team. We got some truly quality products at the end. Also a shout out to Lori at the scheduling department. I was tough to reach and we kept missing each other's call. We found a solution that we communicate via text. It worked perfectly.