Susan Dickson

Review of NuvoH2O

I called NUVO H2O to change my auto ship schedule ...

I called NUVO H2O to change my auto ship schedule since we (my husband Dale and I) find that, with just the two of us in the home, we aren't changing the cartridge every 6 months. I spoke with Derrick who took care of that change immediately and asked if I had any other questions. I realized I that I did, and since he was so willing to help I asked them.

Derrick was VERY knowledgeable about the system, how it works, what the principles behind it are, and more. He was professional, yet friendly - and provided excellent customer service.

When he first answered the phone I had a moment of concern because he sounded so young, and I often find that youth working in a service industry lack what it takes to do the job. I was quickly surprised and very impressed. I don't know how old Derrick is but he won my confidence immediately! If I was working in human resources I would hire him in a minute to work for my company as a front line contact with my customers. Whether Derrick is as young as his voice sounds or not he gets an A++ in my book for customer service. Don't let this man get away!

Now, regarding our NUVO H2O system - I am so grateful to have been able to get rid of our salt water system and R/O tank under the sink. As I told Derrick, I take lots of calcium citrate and vitamin D supplements for bone density because I can't take the prescription preparations for osteoporosis. My most recent bone density test shows that my bone density is not only holding its own but is actually improving. I feel that the NUVO H2O system is contributing to that improvement. I also love the way I feel when I shower. I don't feel 'slimey' like I did with our salt system, but I feel silky and all of the shampoo and body wash rinses completely. My hair feels softer too, and since I have very thick, coarse hair that is a definite plus.

With Derrick's help we are going to be doing a process of elimination to see why our dishwasher isn't performing its job to our satisfaction. He gave us several tips on what to check on, so we will be doing that research to improve the way our system performs.

Bottom line - we love our NUVO H2O system. The water tastes great and I even carry my own into a restaurant because theirs can't compete.

Thank you for a wonderful product and great customer service!

Susan Dickson
Happy Customer