I buy an insane amount of things off rock auto, so...

I buy an insane amount of things off rock auto, sometimes thousands of dollars a month, to supplement my repair shop. Sometimes things get lost or damaged, the fed ex handlers in my area are absolutely excellent at damaging or losing every order they touch. That's not rock autos fault and they take care of me on the ones i cant make work. I also return a fair share of things as well, people change their minds of whatever, i have never had a problem getting a refund (even if it has touched a car). the shipping estimates provided on the website are almost always later than the actual delivery date just to be safe i guess but its always a pleasant surprise, unless it gets lost in shipping. Overall you have to remember this company is acting as a middle man, connecting you with hundreds of other companies. They don't actually produce parts or make judgment calls on returns, and occasionally there's hiccups in this unimaginable logistics chain. Nothing ever goes perfect, I don't care what job you're doing. I will say though buyer be ware on the lowest price item in the category, particularly if it says "Discontinued". I always buy the items with hearts next to them and don't have any trouble with those.