Michael Megler

Review of Harrah's Laughlin Hotel and Ca...

It was nice being located right on the river and h...

It was nice being located right on the river and having the beautiful view of that plus the desert in the background. That being said, there were some problems: there were roaches in the bathrooms, the casino was rather outdated, and in general, it wasn't the cleanest of places. However, the amenities were nice, and when we did have our bug problem, we were swiftly moved to a different room without any hassle. No problems with customer service. We came with a toddler who wanted to play in the arcade the first night, and despite showing up 15 minutes before the arcade closed, the machines were taped up with the message "no more tokens this evening - closing soon". BUT, the arcade attendant was kind enough to untape one of the machines so we could get a few dollars worth of tokens for the baby. Such a nice guy; give him a raise!!

In general, I love the area, but I don't know if I'd stay again in this casino. I would love to see cleanliness improvements before the next time I return!