Purchased a PC on Newegg that came with a warranty...

Purchased a PC on Newegg that came with a warranty from Microcad. About two months in the laptop started experiencing motherboard issues, so I contacted them and sent it to them for repair. TWO MONTHS LATER I STILL HAVEN'T RECEIVED MY LAPTOP BACK! They have stopped responding to any requests for updates on the ticket.

UPDATE: They finally got back to me after several months. Claimed problems with their ticketing system. Lost our laptop. Sent us another one. Can't recommend ever doing business with this company.