I have used Invisible Fence for 30 years. I recent...

I have used Invisible Fence for 30 years. I recently received information regarding changes in service that included contact information.

I had questions about the status of my battery plan in light of the changes. I called the phone number provided and listened to "elevator music" for nearly 10 minutes. I know I should have given up sooner but I was hopeful that someone would answer. I next sent an e-mail. It probably shouldn't have been surprising when there was no response.

I'm not sure what has happened to this company.

Linda Coleman

***In fairness I did finally receive an e-mail reply from Invisible Fence in response to my e-mail sent on 03/23/2021. The reply arrived today, 03/26/2021. It apologized for taking so long to reply but it's their busy season.

While I appreciate finally receiving a reply I'm concerned about receiving quality service going forward if it takes almost 3 days to make contact. Please understand that for 30 years I received quality service from Invisible Fence and was very pleased with the service I received. However since the recent changes to the company I have many concerns regarding service.

My dog is very precious to me and I'm sure it's a feeling I share with other pet owners. I do my very best to assure she's healthy and safe. I have relied on Invisible Fence to help me keep her safe. Based on my recent experiences with Invisible Fence I have concerns.

Linda Coleman