Huma El

Review of Ritz-Carlton Toronto

I came here for the first time for a Swedish messa...

I came here for the first time for a Swedish message by Rafael and absolutely loved his message he was amazing. However the receptionists attitude was very disappointing. I walked in and honestly felt extremely disrespected by the receptionists instead of a simple smile and greet 5 ladies are standing and just chit chatting which I absolutely don't mind, however they need to acknowledge when a client walks in especially given the fact that this is an extremely luxury spa and expensive and a simple smile is the minimum they can give a client . I go to the front and had to greet the receptionist myself, she literally rushes me and doesn't explain anything such as the ability of using the swimming pool and all the other amenities.

Finally after the message I went to pay and she tells me I have added an 18% tip and I asked to lower the tip amount she gave me an eye roll which is not professional at all!

Very disappointed with the front desk's service as I was expecting more professionalism given the luxury and price of this spa.