Some of the best service I have ever experienced a...

Some of the best service I have ever experienced at a hotel. We missed our bus that was supposed to depart late at night. We reserved our room on a third party site about 15 minutes before we arrived at the hotel. When we got there, we were told the reservation hasn't shown up yet on their systems. At this point we were both tired, agitated, and out of patience. We had to get up the next morning to catch a train at around 5 AM and it was nearing 1 by that point. Even though our reservation didn't show up, the WONDERFUL front desk manager was able to get us a great room in the upper floors, and he did it all with a smile and great attitude. He did give me his card and I wish I had it at hand so I could mention his name, but hopefully this will have to do. Thank you for the awesome service, and I wouldn't hesitate to stay here again!