First time at hotel. Great location and restaurant...

First time at hotel. Great location and restaurant. Friendly staff and trying to be helpful. Valet is very disappointing! Send text message and was told that currently no valet is available! What good is a service when it does not work. Then had to wait for almost 30 minutes to get my car - making me late for my meeting...concierge suggested to credit me the parking fee, which is nice, but did not help in getting me where I needed to go in time.