The entire process of booking with and staying at ...

The entire process of booking with and staying at The Saguaro was an absolute nightmare.

I had to call multiple times just to get a confirmation of my reservation emailed to me which did not include a total amount. Then another slough of emails later and I finally had the cost breakdown. What they had originally quoted me at time of booking was also different than the total amount they ended up charging me, blaming it on the fluctuating room rates with demand.

The room wasn't ready on time, and was not nearly as nice as expected for such a high room rate and based on their website pictures. We booked this room with a Bachelorette party special code and as the weather was not as nice as expected and being unable to enjoy the pool as a result, we requested to have the specialty items and bottle of Rose included delivered to our room. It took talking to 3 people before I got a hold of someone who knew what I was referring to. This was a special advertised on the website....

Then they tried to charge me for the waters in the room which were unopened and not used, as well as other random charges to my card beyond the room rate (*which was already higher than initially quoted at time of booking). The agents I spoke to were less than accommodating and super unfriendly about it. i also could not get a call back and communication via email was delayed to say the least.

The Saguaro falls INCREDIBLY short, to say the least, on all of the basics in customer service and I will not be staying here again.