Horrible customer service. New employee at check i...

Horrible customer service. New employee at check in process mentioned 3-4 services that were included and come to find out, he was new so he didn t know what he was talking about (Despite an experienced employee named Muriel- was standing right beside him helping when we checked in). Felix Nicklaus Schleuter was NOT at all helpful / nor did he accommodate anything. WORST experience- don t recommend this hotel to anyone. IT DOESN'T EVEN DESERVE 1 STAR.