Daniel Cote

Review of Big Fish Games

I would have written a much more favorable review ...

I would have written a much more favorable review days ago.

I've been a loyal Big Fish customer for over 10 years. Always had excellent customer service for most of my membership. Won't bore you with details of my recent customer (dis)service experience other than to say that it isn't what it used to me.

Want to send an email? Good luck with that if your query is about anything more than a couple of dozen or so titles.

Want to call them? You have to do a search to find a phone number. (Nothing listed on their website.)

When you do find a phone number to call you will them get to suffer through call center Hell only to be told to go online and send an email - which is impossible if your question is about anything other than the aforementioned dozen or so titles.

Is anyone at Big Fish listening?

Don't think so ... but I hope so