Clarissa Lopez

Review of Albion Hotel

VERY DISAPPOINTED!!!! Visiting for my first time e...

VERY DISAPPOINTED!!!! Visiting for my first time ever in Miami from Chicago, this hotel had excellent reviews on the booking site including tons of pictures from the facility that appeared to be very pleasant. Arrival at the hotel was far from wonderful, no parking and no valet on site to assist in parking, upon entering the gentleman at the front desk was on the phone and texting. After patiently waiting I quickly realized customer service was not a priority here. Furthermore, I put all of that aside and welcomed the fact that we were upgraded to a suite.... little did I know it was more like a downgrade. The room we received is dirty the floors appear to not be cleaned in days, paint spattered and stained. The view is of a pool that is trashed and apparently under construction... listed in the very fine print. The hotel is hot and feels cramped. Hardly a suite. Called to cancel due to several disappointments with the property in which they stated the would only refund me $25 on a $300 room for 1 night. I do not recommend booking this hotel unless you re looking for constant disappointment. To say the least this is not a great way to start my first hour of vacation.