Taylor Nguyen

Review of Steigenberger Airport Hotel Am...

TERRIBLE CUSTOMER SERVICE!!! Was put here as a str...

TERRIBLE CUSTOMER SERVICE!!! Was put here as a stranded guest for a flight getting canceled. Checked into the room, immediately smelled like piss, food was terrible, only half way decent item was the french fries from the bar. Didn t even bother ordering a drink as I was sitting at the dirty bar, fruit flies are flying around. How the hell do you get fruit flies in the middle of winter?!! The breakfast buffet in the morning was decent though. However, leaving that morning to take the 9AM shuttle, and it ends up being 15 minutes late, all the passengers on the shuttle are from the canceled flight and we don t leave till 9:30AM, bus driver knows this and has no sense of urgency, decides to go to the bathroom for 10 minutes and then I ask him nicely if we re leaving yet and all he says is there s a traffic jam. THIS PLACE IS A SELF RATED 4 STAR HOTEL, NOT EVEN CLOSE!!! I WOULD NEVER STAY HERE ON MY OWN. I VE STAYED IN A CAMPGROUND IN TENT NICER AND THAT HAD BETTER CUSTOMER SERVICE THAN THIS HOTEL.