My dad is currently a patient there no visitors d...

My dad is currently a patient there no visitors due to covid which is hard enough on him and his family. But it's a shame that we call to check on him and are almost always told the nurse isnt available she/he will call you back. They don't call back. This is extremely terrible I've tried 2x today and my brother once neither one of us have been called back. Awful way to run a hospital. Bad enough we can see him to know if hes alright but it's like pulling teeth to get an update. I know your staff is busy but come on my dad is hard of hearing so he doesnt answer the phone. HE HASN'T called either. I havent talked to him since Monday. When he was in scranton last month I absolutely had no trouble getting updates at all. Needs major improvements.