Mark E. Thompson

Review of Nova healthcare administrators...

Client of a high-deductible insurance plan that us...

Client of a high-deductible insurance plan that uses Nova "power pay" HRA mastercard for reimbursable expenses. Nova doesn't communicate with my insurance plan so I have to upload every single receipt for reimbursement to be approved. They have frozen my card, and after two phone calls and uploading appropriate documentation, my account hasn't yet been unfrozen a week later. There's no way to contact outside of phone, and getting a knowledgeable person is hard. At least open an email contact service. And process reimbursements. Better yet, don't use Nova unless they communicate with your health plan.