Review of DoubleTree by Hilton Columbia South Carolina

4 years ago

* LONG REVIEW *

*** LONG REVIEW ***

Terrance Young concert was everything!!! He receives 5 stars from myself and family.

HOWEVER

The service during the show deserves 0 stars. We arrived to our table around 7:45 (party of 8). We were table 4 which sat up front by the stage. We never had a waitress come to our table. After waiting about an 1hr, my cousin decided to walk across the room and ask a representative by the entrance could we have some service. He told her that he'll send someone to our table right away and he walked in the back.

An additional hour passed, and no one came to our table. So my cousin walked to the bar and asked for someone to get a supervisor.

In the mist of her waiting for a supervisor (over 10min) a waitress appeared at our table and RUDELY hit our table multiples with her hand saying "Hello, yall ready to order, it doesn't matter who goes first" and slammed her pad down on the table. By that time it was 9:45pm and the show was over at 10. And her attitude was so rude, we decided not to order anything. And she rudely stormed through the back door.

***Remind you: my cousin is still standing by the bar waiting on a supervisor***

After the rude waitress left our table a supervisor decided to come from the back. Instead of interrupting the rest of the show, we stepped in the back and notified him of the service we were trying to receive and notified him of the rude waitress. He took initiative and had a different waitress take our order, brought us 2 bottles of wine and he also compted the entire meal. We appreciated him for that because we had elder family members whom drove from Orangeburg and had not eaten. (This earned the 2 star review).