The window for closing an account is 2 to 4 weeks,...

The window for closing an account is 2 to 4 weeks, which is huge. Called at 2 weeks, they said they've been taking and average of 3. Called at 3, they said 4 weeks. Then at 3 weeks and 2 day I get a letter that said check would be mailed in 10 business. I know they can't make money without someone else's, but I'm starting to think they don't want to pay it back.