Company designed my website as agreed. However, af...

Company designed my website as agreed. However, after a month and a half of no website inquiries from clients, I decided to cancel. Tried calling the company starting September but nobody answered or would return voicemails. Phone would just ring and ring. Some voicemails were even full that voicemails couldn't be left. Tried this repeatedly. When I did call to cancel on 10/6, some guy named Luis Gonzalez tried to upsell me saying he would improve my website, give me more search results, etc. I didn't even know who this guy was until that day. Around 10/7, I got charged for the current month and emailed/called Townsquare to figure out why when I thought I cancelled per call with Luis 10/6, Luis said I missed the deadline by 6 days to cancel per my billing date. They also said they couldn't find any emails/call logs from me calling them to cancel. I gave them the number I tried calling and my agent, I'm guessing is Luis Gonzalez, said if I wanted to cancel, why didn't I email them so they have a written record. I told Luis why do I have to email when I was given two phone numbers to call anytime for any questions or concerns. Besides, phone logs are written records because it shows time and date. Luis eventually told me they could not give a refund as it was already paid and its against their policy but he could give me one month free. Told him it does not matter what he gives me because they already made a profit off me and I just want to cancel at this point. Luis even told me that I need to have accountability for my actions for not cancelling on time and that they, Townsquare, do not hold themselves accountable for not returning voicemails or answering phone calls. He even told me that I have to be sympathetic for them because of the Corona Virus. Well, guess what, I still have to do my job with the Corona Virus just like everyone else does but for some reason, Townsquare including Luis doesnt have to do their jobs as expected? Not sure what company they're trying to run and using COVID as an excuse, but this is unethical. Please stay away from this company at all costs.