Patrick O.

Review of Don Jacobs Toyota

My first time buying a Toyota. The salesman that ...

My first time buying a Toyota. The salesman that helped me was also named Patrick. Friendly, nice guy. Went in looking for a lightly used Corolla. Found one (2016 model year with less than 10k miles, was used as a LEASE and not a rental ), test drove it (drove beautifully, steering wheel was crooked to the right a little bit but no play or shaking even at highway speeds) and then had my step brother come and check out the vehicle to make sure it wasn't wrecked. He noticed the passenger side front fender only had primer on the inside after popping the hood and checking out the engine bay but everything appeared to be properly fixed (whatever the issue was), ended up purchasing the vehicle. Went to work afterwards, and on my way to drop a coworker off at his residence, while braking and going over bumps, we both heard rubber squeaking noises and crunching noises coming from the front end of the car. Both sides, driver and passenger. On a 2016 Corolla with less than 10k miles... I will update and change my rating towards this dealership depending on how they'll handle this situation for me. My trade in (a 2014 Ford Fiesta) never made any suspension noises. Ever.

Update: The next day I took the car in to get looked over, the used car sales manager handled it very professionally and kept reassuring me I would get taken care of and they kept their word. Thank you.