Mixiqui

Review of Joyce Koons Honda Buick GMC

I bought my Enclave at this dealership 7 years ago...

I bought my Enclave at this dealership 7 years ago. The purchase was an extremely smooth, pleasant experience. I've had it serviced there regularly ever since, and have always been satisfied with their work. In spite of regular maintenance, the car has had a hard life -- it's at about 100,000 miles now. I recently had it fail on me while I was driving. With the combination of OnStar (equipment packaged with the Buick, with a yearly subscription that more than justified itself with this one episode) and Joe Atkins (Koons service rep), getting it towed straight to Koons with a plan to address it immediately was easy. That meant a lot to me on the side of the road.
Joe kept me informed, with daily (sometimes more) updates, answered my questions, offered additional useful information I hadn't even thought of, and gave me in a loaner. My car needed fuel injectors replaced, and a few other things. Expensive repair, but I love this car and I'm confident it will run well for a few more years, so the fix was well worth it. The car went in to Koons on a Thursday, and I had it back mid day on Tuesday -- at probably one the busiest times of year, near the end of vacation season. It was clean, fully checked over, and felt as solid as it has the whole time I've owned it. We went straight from the dealership to our vacation in it, several hours away. It caused us no worry whatsoever on that trip or since..
I can't complement Koons' competence, professionalism and friendliness enough -- especially Joe's since I worked with him the most this time. All the service staff, and I have worked with many of them over the years, are at the same high level as Joe.
When this Enclave goes the way of all vehicles (sadly), I'll go to Koons to buy the next one. Really, they've made me feel like family.