arlene recana

Review of Moevenpick tower & suites

We stayed there last week and it was very disappoi...

We stayed there last week and it was very disappointing. I was looking forward to that day since photos of rooms were quite awesome and view was amazing. As soon as we got into our room, furnitures looked really old, couch looked shabby and dirty, bathroom was so tiny and bathtub with the shower in it was totally unsafe. Not too much food to choose from in buffet breakfast as well. And to top it all, some staffs were rude especially staff at the pool area. I was having second thoughts of writing this review because some staff were great especially in the reception, concierge and in the restaurant. They were all really hepful. But that lady in the pool area is a total opposite of them all. We were totally wet after we swam (unfortunately we we're so excited to swim that we forgot our robes in our room) we asked for towels and decided we'll have a shower in our room instead. She said we cannot take it to our room and really asked if she can have it back. I asked if we can just call housekeeping to get it since we were really cold and she said that it is the hotels rules. I was totally upset and told her that there should be exceptions to the rule to which she replied that she can ask housekeeping to collect our robes while we wait down there soaking wet. I was totally shocked of her behaviour and I couldn't hide how annoyed I was. Yes I agree, rules are rules and we needed it to make everything organize. But I don't think at that moment she needed to be really following it. Should be and will always be your number one rule is to make sure your guests are comfortable and will definitely enjoy their stay. It was not what I exepcted. Totally displeased.