mary Jane Burson

Review of The Menninger Clinic

Our son (diagnosis - schizophrenia) went to Mennin...

Our son (diagnosis - schizophrenia) went to Menninger after being in a drug detox program for three weeks. Three stars due to staff in billing and mainly due to minimal emphasis on addiction issues, but excellent place for mental health and stabilization. His stay was 3 1/2 weeks. It helped our son stabilize and was a controlled environment for testing, assessment, etc., which he never would have agreed to under our watch. He became stable here so that he could move on to a long term care facility. The social worker was very helpful in assisting us in finding the right fit for our son and in guiding us in the right direction for his continuous care. Very expensive; their billing could be better laid out so that you could get some reimbursement for non-network coverage. (Example, dividing out the therapy, etc. - I am still waiting for reimbursement, so we shall see). The person in billing was clueless about coinsurance, etc., and refused to contact our insurance company for preauthorization so that we could get reimbursed. She yelled at me "I will not call your insurance company!" okay............. once they have your money, little effort to help you get any of it back from insurance. So, in short, if the person has only mental health issues and you have zero plans of getting anything reimbursed - great place.