Our group has been visiting since 2001 and have vi...

Our group has been visiting since 2001 and have visited for 2 weeks each of the last 5 years. Before this year I would have rated them a 4. They were always a basic but well run, less expensive option for divers. I do not know if management or owners have changed but I do not consider it as well run.
When we arrived at our room, the air conditioning in one bedroom did not work, the smoke alarm was going off (solved by taking it apart and removing the battery) and no lights working in one of the bathrooms. All three items were resolved the next day after notifying the front desk.

Housekeeping seems to have remained stable but this year I did not have a single bath or hand towel that was unstained. Most were old, hard and scratchy (some fraying) with the occasional soft one which I used for 5 days until they took it in a complete changeover.

The phones in the room can no longer call out of the resort so guests have to go through the front desk staff for reservations or to order a pizza for pickup. The staff, unfortunately did not act as if they wanted to do so and often got it wrong. For example, reservations were made for the wrong time or not made at all, confirming and asking in person did not improve the situation. The second week we found it easier to go by the actual restaurant during the day or the night before to make sure they could handle a larger group of 8 and a reservation made. Trying to have them order pizza ended up in us sending someone to order and wait for them as the front desk person was confused as other rooms had also ordered pizza so they thought it was just changes despite being different rooms and different orders.

Of particular annoyance to me was when the taxi was ordered for the wrong time. When the taxi did not show and I went to the front desk to check on it, the staff made it clear with their body language and tone that my asking them to check on the taxi as it was 15 minutes late was aggravating to her. Then when the taxi arrived, we were informed that was the time the front desk ordered it (1/2 hour later than requested). To add insult, the front desk added 2 other people going to an interim destination without asking if we minded the additional delay, though we were paying the taxi and not the resort.

Breakfast breads as always were great but again we could see issues. Of the 2 weeks there, the person that made eggs was only ready to make them 1 out of 13 days I was there when breakfast started. The second week the cook was there within 10 minutes so reasonable to still include with breakfast but the first week, we typically were on our way out of breakfast before they were ready to cook. Also for long time visitors, the waffle iron apparently broke and the resort considered it too expensive to replace. Several of our group were disappointed in this cost cutting move. Another change was not having staff going through and picking up plates as people finished. As tables left, the seagulls and pigeons moved in on mass. Not appetizing.

On the positive side, there were brand new sliding glass doors and the drive through staff and improvements were great. Especially the drive through staff have improved. The rinse bins were cleaned and usually full and the staff quick to assist with tank loading and unloading.

We also saw a huge increase in what appeared to me non-divers. Not a negative other than the number of baby s and children in and around the pools and taking up the chairs.

One of the dive shops told us it had become shabby. I would say, just not up to the previous standards. Still ok for the price. However, our group has decided to do a live aboard next year. More expensive but this visit was a tipping point for us.