Rich Obergefell

Review of Lindsay Acura & Lindsay Honda

We had been searching the internet for several mon...

We had been searching the internet for several months looking for a reasonably priced, dependable, used car for our 16 year old daughter.

We found the car we purchased online at Lindsay Acura. Tabitha Browning answered all our questions quickly, and thoroughly. Based on her answers we felt it was worth the nearly 3 hour drive.

We were impressed with the manner in which Tabitha greeted us once we arrived. She appeared warm and genuine. She gave us the keys to the car and encouraged us to get familiar with the car.

After a long test drive we finalized the deal with Tabitha. My wife, and I both thought we would return when looking to replace her Honda minivan because we were so impressed with our experience so far.

We typically keep financing separate from the deal, and work with lending institutions of our choice directly. Because our visit was on a Saturday afternoon we opted to use the dealership for financing. That is where our experience quickly changed.

We met with a gentleman who offered us a higher interest rate than we expected. During our discussions, pointing out our extremely high FICO score, he slowly whittled down the rate by about 3/4%. HELLO?? Why did you start out so much higher and tout that as the best rate?

The problems persisted. He didn't ask if we wanted an extended warranty, he just added it onto the financing. We repeatedly told him we were not interested..... He responded by insinuating we don't care about our daughter and possible expenses later. Instead of removing the warranty as we requested multiple times he just kept discounting the price. It started at nearly $3,000, and was down to nearly $1,300. That is when we were close to leaving without purchasing the car. We were left not trusting a thing this man was telling us. I had the opinion of sleazy car dealers that I have dealt with in the past, and avoid whenever possible.

That is when I went back to our salesperson. Tabitha helped us find someone else who could finish the financing. I warned her we were about to leave. The second finance specialist provided us with a rate even lower than what the first gentleman offered after long negotiations. She offered us the opportunity to consider other insurances/services, but did not try force us into other expenses we didn't feel necessary.

Overall, we were very happy with the dealership. We felt we got a good deal for our daughter's first car. Everyone, except one, we dealt with were nothing but polite and courteous. We will definitely consider visiting this dealership to see Tabitha Browning when in the market for a new, or used, car. She was nothing but polite and professional.

We will, however, probably keep the negotiations and finance separate to avoid the frustration experienced when finalizing the deal.