eBay is great if you're a buyer, but absolutely aw...

eBay is great if you're a buyer, but absolutely awful if you're a seller. I recently sold a phone for $165 and the buyer sent the payment to the wrong email address. eBay notified me that he'd paid and told me they were holding my money until confirmation of delivery, so I should ship the item to get my money faster. I did as I was instructed, even though the money wasn't showing in my account yet, and because of the payment being sent to the wrong address it was unclaimed and returned to the buyer. Now he has my phone and $165 and eBay won't do anything about it. I've been given the run around between eBay and Paypal and I have decided to stop selling on eBay from now on. I will not do business through a company who refuses to protect me as a seller and is unwilling to contact their own members in regard to theft! They won't represent me in the matter, and they're making this issue my fault even though I did as I was instructed and I have over 230 transactions and 100% feedback.