Michael Joesten

Review of Brown Motors Ford Lincoln Chry...

When I woke up on Monday morning, buying a new car...

When I woke up on Monday morning, buying a new car was the last thing on my mind. I was in to pick up a part for my car and was greeted by Will, a sales professional. My wife and I have bought cars from Will in the past so it was good to see him again. He asked how I was enjoying my Wrangler and how my wife was enjoying her Towne and Country minivan.

I said my car was doing great and that my wife was getting a little bored with the van. There was nothing wrong with it at all, it's just that she's had it for four years and wouldn't mind some fresh looks. I told Will, however, that I was a little concerned about what I owed relative to what I thought the car was worth; that I didn't have any money to put down right now; and that I really could not fit a bigger payment into my budget. With that big smile of his Will asked, "other than that you'd love a new car today?" Of course I would!

Will got some information from me about the old car, found all the things we would want in the new car, and got clear on our financial concerns. After a little while, Will drove up with a very sporty looking Grand Caravan. It had all the features that were important to us. And man, does it handle well! I had no idea that you could get that kind of handling and performance out of a van!

Will worked with the sales manager, John (a total professional), on how much it would cost. They ended up giving me more than fair market value for my car (way more than I thought I would get for it), and with no money down, my payment was actually going to be less than what we had been paying. Deal!

This all happened in a very short period of time. No hassles! No arguing! No worries! No regrets! I guess buying a car should be fun and that's exactly what the experience was with Will and the rest of the Bosak pros.

The next step was to go into the finance office with Melissa. She was great to work with. She explained all the financing clearly, respectfully and professionally. I've been in other finance offices at other dealers in the past and they have a way of making your feel scared and stupid. Not Melissa. She was able to get us an amazing finance rate and help us protect our new vehicle from unexpected issues - all within our budget.

Worry free driving of a very sporty new car at a price I can feel good about. And, treated so respectfully thru the entire process. What an unexpectedly fantastic experience!