I have never had such poor service from a ski shop...

I have never had such poor service from a ski shop. I went in and bought a brand new pair of skis and bindings and then proceeded to have them mounted in store as well. At checkout I asked about how long it would take and the person helping me said no longer than a week. Two weeks go by, I call, they say they are working on them and should be ready by the end of the week. The end of the week comes around, no call. I call in the beginning of the following week and they proceed to put me on hold for 25 minutes while trying to get the status on my skis. I hang up after waitingg 25 minutes because I figured the employee most likely forgot I was on the line, considering it should only take about 2 minutes to check on my order status. I was patient and waited until the end of that week before I called again. When I called at the end of the week, a manager told me that the due date on my ticket was actually for November 19, a whole month and a half after I had originally been told they were gonna be ready. First off, it shouldn't take more than a week or two to get your skis returned too you. Second, the people I dealt with were inconsiderate. And third, the original due date I was told was a week from when I had dropped them off. The icing on the cake is that once they were ready I came in to pick them up and the bindings were center mounted, despite the fact that I had asked them to be mounted 4 cm behind center. All of this in combination with each other has caused for my single worst experience at any ski shop. I asked for a refund since they messed up the mount and drilled wholes in my skis where they shouldn't have and they declined. Instead they offered to remount my skis for free but after the experience I had I was not going to give them my skis for another month and a half. Terrible customer service and no expertise. Me and my friends will never be stepping foot in the Boulder Epic store again.
The only person that was helpful was Kyle.