Chris F

Review of Andy Mohr Buick-GMC

Just bought a vehicle from here last week. Giving ...

Just bought a vehicle from here last week. Giving it a 2 star for the salesman who worked with me. He was honest, didn't pull any tricks, and if he didn't know a question, he went and asked.

On the actually dealership side, it wasn't so great. First off, I had went in on a Monday to look at a vehicle, told them I was interested and that I was going to talk to my bank. The next day they sent me the purchase agreement. They had added $250 dollars on to the sticker price as well as a $299 "theft" fee that they apparently add to all of their vehicles but don't inform you about. When I asked why they changed the sticker price, they said that prices fluctuate like gas prices. Luckily they dropped the $250 dollars but still had to add the "theft" fee. Which I still didn't completely understand but my salesman was new so he wasn't that sure either. It took an hour for them to email a purchase agreement due to "technical issues" But I believe this was because they were changing the price on the website for that extra $250. Luckily my banker had printed out the listing that morning so I KNOW they changed it during then.

The vehicle is nice, and it did have a couple issues but nothing terrible. Driving it off the lot, the battery saver light came on. Didn't think much of it other than needing a new battery. Four hours later on my way to work, the car died and had no power at all. Four hours off of the lot. I called the dealership back and I knew it was sold As Is, but was hoping I could get some sort of help being that I was having issues literally that day. They told me that since it was As Is, I was pretty much out of luck. I personally think some lights were reset because in my years of working with cars, never had I had an alternator go out so quickly. There was no battery lights on during the test drive. I don't think they serviced the vehicle, or at least tried to fix any of the issues that were present at that time. So I had to miss work that day, wait on a tow truck for 4 hours, and have it towed to a mechanic to have it worked on. Thankfully I bought an extended warranty.

They also don't update their website about their inventory aside from when they try to change the price on you. The mileage on my vehicle was wrong. There is a Dodge Charger RT on the lot that was off on the website by about 4,000 miles. This was because it was stolen and taken to Texas. Think they would update that and the pictures of it on the website? Nope.

Overall, the vehicle is nice, the salesman was pretty cool and personable. But the tricks that they try to play by changing the price on me really left me with a sour experience and I won't ever deal here again. Apparently the bigger the dealership, the less credibility and pride you have to have in dealing with people.