Jodi Lamphier

Review of Upstate Alumni

My 13 yr old daughter was sent here by ambulance a...

My 13 yr old daughter was sent here by ambulance after she fell 18ft out of a tree... apparently at her age and that height, it is classified as "possible trauma" (even though she appeared perfectly fine with the exception of her wrist hurting). The good: the staff was friendly and when I asked if there were nearby snack machines, they offered my daughter food from the pantry. The bad: unfortunately the pediatric emergency room personnel didn't do any of the tests we were told they would. Anytime I asked something of the desk staff, one member in particular had to look up from playing candy crush on her cell phone. The ortho who set her broken wrist didn't offer any pain meds, nor did anyone else (granted they offered her ibuprofen an hour before they even knew her wrist was broken). After I requested meds, it still took 1 hour to get them - meanwhile she was in excruciating pain. The pain meds were finally administered as I was signing her release papers. I expected more/better.