Christopher

Review of BMW Seattle

We went to this location based on a recommendation...

We went to this location based on a recommendation, more based on the quality of a BMW than this particular location. We looked at all of the cars, sat in all of the cars, explored the entire upstairs and downstairs, without even a hello from a team member. While I wasn t expecting a hard sell experience, I was hoping for a more high quality experience, especially considering the quality of the brand. We saw multiple team members on their phones, talking to each other, yet nobody greeted us, let alone offer any assistance. Only at the very last minute did a front desk person kindly ask if we needed help. By then, our impression had been made and we decided against a BMW and certainly, this dealership. I share this because of that specific miss, because we didn t get far enough to have that miss turned around. Very disappointing.