Chris McClean

Review of Hôtel Pullman Kuala Lumpur Ban...

Bathroom absolutely filthy mold in the grout soaps...

Bathroom absolutely filthy mold in the grout soapscum on the glass, Dirty footprints all over the floor. Pointed it out to house keeping and one of the guys tried to suggest it was corrosion as if it made a difference! They had to refer up the chain because they didn't know what to do. The duty manager moved me to another room but the inconvenience of just not being able to arrive and Unpack whilst I was headed out for a business meeting was irritating. The number of process - management failures that allow this to happen are a not what I expect from a Pullman. The new room was bigger as if that was the recovery plan but at the end of it all it wasn't that clean. I don't think ill be back in a Hurry