A -Team Family #5 Aragon

Review of Sheraton Phoenix Downtown

Just left the Sheraton Phoenix Downtown after stay...

Just left the Sheraton Phoenix Downtown after staying for 4 days and my experience was dreadful as to my surprise I was expecting exceptional service because we have stayed at many hotels during our travels but it started off with us not because greeted upon check in,then we get up to our room only to notice they booked us in a 2 person room with 5 of us that we booked for and it was very clear we had a wheelchair and 5 people, then we head down to fix the issue very respectful ask for them to fix it and they couldn't until the next day so my daughter had to sleep on the floor and keep in mind my daughter is in a wheelchair that will explain why we booked the big room to begin with, then the wrong room we had to sleep in for the night was so dirty and keep in mind I am not a crybaby and never have to complain I was a hotel/ bed and breakfast manager for many years so I know how hard it is but our room was very dirty and didn't smell clean when we walked in trash was left on the bottom counter in the bathroom and there was dirt and hair all over the counters and floors then i went to lay down only to find the night stand,headboards,lamps and all cover with heavy dust I did take video and pictures of all of it the hotel itself is looking very worn down and old dirty.
The suite was much cleaner except behind the bed omg looked like it had never been cleaned before and some kid must have scribbled all over inside the lampshade.
Now let's talk about the restaurant we went to the breakfast buffet with the kids and they did not greet us the asked how many and we are shutting breakfast down in 5 minutes so we needed to hurry while we were getting our food they were rushing us and putting all the food away we had 3 completely soild plates before we found a clean one clean one.The yogurt was warm. But our server was nice. This was like one thing after another so disappointed.
But we did order room service while during our stay and the server was very nice and food was delicious .