Ariel Baron-Robbins

Review of New York Palace Hotel

We have stayed here many times. This time, for an ...

We have stayed here many times. This time, for an important occasion, the problem began at check-in. We used a travel agent to book us and our parents. After going up to the room, we were unsatisfied by how dark it was with a view to a building wall. Our parents had a cathedral view. We needed some light so went back to the front desk to request a room change. At first, a lady named Nora refused saying they were fully booked. After we described how bad the room was, she took personal offense, said you can t talk to me like this and I won t take this kind of treatment . She made us feel like unruly troublemakers. It was pretty shocking. She then said we had to talk to a manager. Taylor the manager then came and suddenly found a corner room on a higher floor. So we go up but our keys don t work. So we return, he expresses surprise that our keys don t work, asks several times if we understand how to operate them (we have stayed here before and they are standard anyways) and then gave us new ones. A security guard met us and after seeing that our keys really don t work, called to get a maintenance guy to let us in. We are now late for our plans. They inform us that in order to fix the door problem, we have to stay in the room. We ask why and they say because your stuff is in there. We then ask why can a maid come in without us there? We went down again to speak to Taylor and he actually said I m too busy, I ll talk to you later . In sum, this is worst luxury hotel experience we have ever had. Btw, if you do choose to book here, ask for a coffee maker in your room and then wait for it not to come.